Terms and Conditions

This website is owned and operated by:
Victorian Fireplaces Ltd

9 Bishops Road
Bishops Road Industrial Estate
Lincoln
LN2 4JZ

Vat Reg. Number: 829 2542 16
Company No: 5002504

If you need to contact us, please email us at: info@victorian-fireplace-shop.co.uk
or call customer services on: 01522 536373
we will respond to any contact within 1 working day, at the latest.

Making a contract with us

When you place an order with us (Victorian Fireplaces Ltd) you are making an offer to buy goods. We will send you an email confirmation that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you to confirm that we accept your order, (Confirmation of Order) and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or there is a pricing mistake, we will advise you of this.

Guarantee of Quality

Victorian fireplaces Ltd guarantees all goods for 12 months from the date of delivery. We operate a full satisfaction policy and if you are not happy with the quality of the goods supplied, when they are delivered we will take the goods back and immediately refund in full all monies already paid to us. Your statutory rights are not affected.

Payments

Payments may be made online by Visa, MasterCard or Switch card. Cheques must be paid in advance and must be cleared before delivery, Cash on delivery payments can be arrange by prior agreement. All retail prices include Vat at 17.5%.

How to place an order

You can place an order via our website www.victorian-fireplace-shop.co.uk following the prompts given. If you think that you have made an error when placing your order, please contact us immediately using our office telephone number or email.
You can also place an order with us via our office telephone number 01522 536373.
Once you have placed an order you will be contacted via email within 24hours with details of your order and further information.
Victorian fireplaces Ltd will store your data securely and it will not be handed on to any third parties. 
 

Delivery

We only deliver within the UK mainland. Please allow up to 28 days for delivery, most goods delivered within 2 weeks. For other destinations we can deliver to the nearest, convenient UK port. Any further arrangements are the buyer's responsibility.
Victorian fireplaces Ltd shall not be liable for any delay in delivery beyond the supplier's control.
Please be aware a delivery charge is added to all prices. For more information see our delivery page (http://www.victorian-fireplace-shop.co.uk/delivery.php)
If the goods are lost or damaged in transit, please let us know promptly by contacting us on our office telephone number 01522 536373.
The drivers are unaccompanied; they will not move or take away any existing goods or property for the purpose of assembly or installation of the items.
The goods will be left inside your premises at the safest convenient location. Delivery drivers as standard will not carry items upstairs, and all transportation of your goods to a location upstairs is entirely carried out at the contractors risk and discretion. We recommend that you do not book a date for installation until the item has been delivered. Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase, items which have been signed for are deemed to be in good condition.

Cancellation and Returns

A customer can cancel a contract at any time from placing the order, until 7 working days after the day of delivery. To do this, please email us or write to us. We will reply within 1 working day of your initial contact. After the 7 day cooling of period has elapsed, we regret that we must make a 20% restocking charge for items retuned.

You do not have to give any reason for cancellation. However a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel you must return the goods to us at your own expense. We can arrange the collection for you; however the charge for this service is typically from £50.00. You are advised to retain the packaging. You will find it difficult to return the items without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and retuned in a saleable condition.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

For your security and protection refunds are given by the same method which the payment was made by, within 28 days. Most refunds are made next working day.

This cancellation policy does not affect your legal rights for example, if goods are faulty or inaccurately described.

Special Order items
A "special order" is any order which has been personalised to your specification by altering a colour or measurement on your instruction, or a non-stock item that has been ordered by us from our suppliers on your behalf. If you wish to cancel an order for a special item you will be liable for the cost incurred by Victorian fireplaces Ltd up to the point to which you have informed us. This will be typically be the cost of manufacture that we have been liable for and any delivery costs that have been incurred in relation to this order.

Faulty Goods

If there is a problem with the goods, please contact us via our office telephone number 01522 536373 or via email at info@victorian-fireplace-shop.co.uk. We will repair or replace all damaged or faulty goods found when unloading. This is in addition to your manufacturers guarantee.
 
 Ownership

All goods remain the property of Victorian fireplaces Ltd until payments are received in full.

None of the above Terms and Conditions affects your statutory rights under English law.